Customer Care Representative

Posted time June 8, 2024 Location Vadodara Job type Full-time

Experience: 6months – 2 years

Summary –

We are seeking a dedicated and customer-focused Customer Care Representative to join our team. The successful candidate will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Responsibilities –

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Resolve customer issues efficiently and effectively.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Document and update customer records based on interactions.
  • Provide detailed information about products and services.
  • Collaborate with team members to enhance customer service processes.
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Qualifications –

  • High school diploma or equivalent; a bachelor’s degree is a plus.
  • Excellent communication and interpersonal skills.
  • Strong multitasking and time management abilities.
  • Problem-solving skills and attention to detail.
  • Previous experience in customer service is preferred.